Last updated: 25 August 2026
At Astarte, we want you to be happy with your purchase.
This Returns & Refunds Policy explains how to cancel an Order, return Products, request a refund, and report faulty, damaged or incorrect Products.
Nothing in this Policy affects your statutory rights as a consumer.
If you are a consumer purchasing Products online, you generally have the right to withdraw from your purchase within 14 days without giving a reason, subject to the legal exceptions described below.
For an Order consisting of goods, the withdrawal period generally begins on the day on which you, or a person you have nominated other than the carrier, physically receive the goods.
Malta’s consumer guidance confirms the 14-day cooling-off period for distance purchases, while Maltese consumer regulations provide the applicable procedure for exercising the right of withdrawal.
To exercise your right of withdrawal, you must notify us of your decision before the applicable 14-day withdrawal period expires.
You can contact us by:
Email: triplembeauty05@gmail.com
You may send us a clear written statement explaining that you wish to withdraw from the purchase.
After notifying us that you wish to withdraw from your purchase, you must send the Products back to us without undue delay and, in any event, within 14 days from the day on which you communicated your withdrawal to us, unless applicable law provides otherwise.
Astarte
41 Stefano Erardi Street
Iklin, Malta
We recommend using a tracked delivery service when returning Products.
Please keep your proof of postage until your return has been processed.
When exercising the statutory right of withdrawal, you may handle the Products only to the extent necessary to establish their nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary to inspect the Products, to the extent permitted by law.
Products should be returned with their original packaging where reasonably possible.
Some Astarte Products may be sealed for health, hygiene or safety reasons.
Where a Product falls within a statutory exception to the right of withdrawal because it is sealed and becomes unsuitable for return after the seal has been broken, the right of withdrawal may not apply once the seal has been broken.
This will only apply where the relevant legal requirements and exception apply to the specific Product.
Important: We will not treat every nail or beauty Product as automatically non-returnable simply because it is a beauty product.
Where a Product is made specifically according to your individual specifications or is clearly personalised, the statutory right of withdrawal may not apply where the applicable legal exception applies.
Where you exercise your statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the Products unless:
We will not charge you for returning a Product where the return is due to a fault, incorrect Product, damage caused before delivery, or another circumstance for which Astarte is legally responsible.
If you validly exercise your right of withdrawal, Astarte will refund the payments received from you for the cancelled purchase in accordance with applicable law.
This may include the cost of standard delivery originally paid by you.
We are not required to reimburse additional delivery costs resulting from your choice of a delivery method more expensive than the least expensive standard delivery option offered by us.
The refund will normally be made using the same payment method used for the original transaction, unless we agree otherwise with you.
Where permitted by law, we may withhold the refund until we have received the returned Products or until you provide evidence that the Products have been sent back, whichever occurs first.
If you believe that a Product is faulty or does not conform to the Contract, please contact us.
Please provide:
We will assess the matter and, where the Product is defective or does not conform to the applicable legal requirements, provide an appropriate remedy in accordance with applicable law.
Nothing in this Policy limits your statutory rights concerning defective or non-conforming goods.
If your Product arrives damaged, please contact us as soon as possible.
Please provide photographs of:
We may require this information to investigate the issue with the courier.
If we have sent you the wrong Product, please contact us at:
triplembeauty05@gmail.com
Please do not use the incorrect Product.
We will arrange an appropriate solution, which may include arranging return of the incorrect Product and sending the correct Product.
If an item is missing from your Order, please contact us as soon as possible with your Order number.
We will investigate the issue and, where appropriate, arrange replacement or refund.
If you wish to purchase a different Product, you may return the original Product where you have a legal right to do so and place a new Order separately.
This does not affect your statutory consumer rights.
Once your return has been approved and all applicable conditions have been satisfied, we will process your refund within the timeframe required by applicable law.
Your bank or payment provider may require additional time to make the refunded amount available in your account.
If a Product was purchased using a discount code, promotion, bundle offer or other special offer, the refund will be calculated based on the amount actually paid and the applicable terms of that promotion.
Where returning part of a bundle causes the remaining Products to no longer qualify for the promotional price, the refund may be adjusted accordingly, to the extent permitted by law.
Subject to your statutory rights, Products may not be eligible for return where:
These restrictions do not apply where the Product is faulty, defective or otherwise fails to conform to the Contract and applicable law provides you with a remedy.
If you purchase Products from Astarte for business or professional purposes rather than as a consumer, certain consumer rights described in this Policy may not apply.
Where you are purchasing on behalf of a business, you should contact us if you require clarification regarding applicable commercial terms.
For all returns, refunds and cancellation enquiries, please contact:
Astarte
41 Stefano Erardi Street
Iklin, Malta
Email: triplembeauty05@gmail.com
Telephone: +356 7907 0887
Please include your Order number in all correspondence.
Last updated: 25 August 2026
