Last updated: 25 August 2026
This Delivery Policy explains how Astarte processes and delivers Orders placed through www.astartebeauty.eu.
Please read this policy before placing an Order.
Orders are processed after successful payment has been received.
We aim to prepare and dispatch Orders within:
Processing time: 3 Business Days
Orders placed on weekends or public holidays will normally be processed on the next Business Day.
During periods of high demand, promotions, product launches or circumstances outside our reasonable control, processing may take longer.
If there is a significant delay affecting your Order, we will endeavour to contact you.
Astarte currently delivers to:
We reserve the right to restrict delivery to certain locations where shipping restrictions or legal requirements apply.
Delivery charges are calculated according to the destination, Order value and delivery method selected.
Standard delivery: €5
Free delivery: Orders over €50
Delivery charges: Calculated at checkout
The applicable delivery cost will be displayed before you complete your Order.
Estimated delivery times are:
These are estimates and are not guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by weekends, public holidays, customs procedures, courier delays, adverse weather or other circumstances outside our reasonable control.
Where tracking is available, tracking information will be sent to the email address provided with your Order.
Please ensure that your email address and contact details are correct.
You are responsible for providing a complete and accurate delivery address.
Please check your address carefully before completing your Order.
If you provide an incorrect or incomplete address, delivery may be delayed or the parcel may be returned to Astarte.
Where a parcel is returned because an incorrect address was provided, additional delivery charges may apply before we resend the Order.
If a delivery attempt is unsuccessful, the courier may:
The exact procedure depends on the courier used.
Please follow any instructions provided by the courier.
If your Order has not arrived within the estimated delivery period, please contact us at:
triplembeauty05@gmail.com
Please provide your Order number so that we can investigate the delivery.
We will contact the courier where necessary and take reasonable steps to assist you.
Please inspect your parcel when it arrives.
If the parcel appears visibly damaged, we recommend photographing the packaging before opening it.
If a Product has been damaged during delivery, please contact Astarte as soon as possible at:
triplembeauty05@gmail.com
Please include:
We will assess the matter and provide an appropriate solution in accordance with applicable law.
If an item is missing from your Order or you have received a Product that you did not order, please contact us as soon as possible.
Please provide your Order number and photographs where appropriate.
We will investigate the issue and arrange the appropriate remedy.
For Orders shipped outside Malta, additional customs duties, import taxes or other charges may apply depending on the destination country.
Unless expressly stated otherwise, these charges are the responsibility of the Customer.
Astarte is not responsible for delays caused by customs authorities.
Customers are responsible for ensuring that Products ordered can legally be imported into their destination country.
Certain Products may be subject to transport, courier or destination restrictions.
If a Product cannot be delivered to your selected destination, we will contact you where reasonably possible.
Nothing in this Delivery Policy affects your statutory consumer rights.
If Astarte fails to deliver within the agreed period or within the applicable legal timeframe, you may have rights to request delivery within an additional appropriate period or, where legally permitted, cancel the Contract and receive a refund.
Malta’s consumer guidance confirms that online traders must provide information concerning delivery and that consumer rights apply to online purchases.
For questions concerning delivery, please contact:
Astarte
41 Stefano Erardi Street
Iklin, Malta
Email: triplembeauty05@gmail.com
Telephone: +356 7907 0887
Last updated: 25 August 2026
